Prerequisites of reservations concerning direct-selling of provencial travel
We practice the following approved (generally, in Finland) conditions in regard to ordering, reserving and cancelling of existing contracts of farmhouse and cottage lodging. These agreements become binding to both parties when advance payment, as defined in these conditions for the booking have been conducted by the customer.
1.Reservations and payment
The reservation is confirmed when the customer has given advance payment not more than 25% of the net price of the holiday service. Provided that the reservation is made later than four (4) weeks prior to commencement of the service, advance payment will not be collected separately. The remaining balance must be paid not later than five (5) weeks before the commencement of lease. If the remaining balance is not paid before or at due date, the reservation is regarded as cancelled. Upon arrival to the holiday destination, the customer shall present a receipt for the payment. In the case the reservation has been made through a travel agency, the customer shall surrender the accommodation voucher / receipt received from the travel agency.
Cancellation of reservation should always be made in written to the rental agency. The cancellation is regarded valid at the moment when the notification reaches the agency. If the customer proves that the cancellation has been made and properly sent at a correct time, the cancellation will be approved even if it would arrive late or would not be received at all. Fee for cancelled reservation is 60 euros, which is withheld from the refunded lease. If the notification of cancellation is received later than 21 days before the commencement of lease, no paid lease is refunded. In the case the seller rents the facility to another customer during the period of original lease agreement, pre-payments will be refunded according to the amount of rent received from the replacing leasee. However the paid prepayment will not be refunded.
Notwithstanding the previous, the customer has the right to receive – not taking into account the prepayment and service fee – the whole balance paid to the seller, if the cancellation is due to the customer himself or the person living in collective economy with him suddenly becomes ill, gets into an accident or dies before the lease agreement is commenced. The seller shall immediately and credibly be informed of these events (with, e.g., a medical certificate attached). The customer has, in this case, the right to be refunded by the total lease deducted with the prepayment and service fee of 40 euros. If these previously mentioned events happen during the lease agreement time, no lease is refunded.
If in a force majeure situation (e.g war, natural catastrophe, strike etc), the owner of the holiday destination can cancel the agreement, when the customer must be immediately informed of the situation. In this case the customer has the right to have his payments reimbursed. Other expenditures possibly inflicted to the customer will not be reimbursed when in force majeure condition.
3.Your stay at the holiday destination
The daily or weekly lease payment of a detached cottage allows for full use of the holiday apartment. Included are the furniture, cooking and tableware, dishes, fuel for heating, cooking and lighting. Customer is to bring his linen. The cleaning of the apartment is conducted by the customer, and the apartment shall be released cleanded after the lease period. If the final cleaning has not been made when the apartment is released for next customer, the keeper of the holiday destination has the right to collect a fair fee for a cleaning service ordered.
4.Surrender of the keys
The keys to the holiday destination are released to the customer as agreed on the driving instructions given. The customer should, in good time, report the time of arrival to destination.
5.Compensation for damages
The customer is responsible to compensate for any damages caused to the holiday destination or movable property to the keeper of the holiday destination.
6.Number of persons
The number of persons using the holiday destination may not exceed the number of persons agreed in the confirmation. The owner of the cottage has the right to collect a fair fee for any persons exceeding this limit. It should be discussed with the keeper of the holiday destination if possible night-over guests are expected. The usage of a tent, a caravan or a recreational vehicle on the premises of the holiday destination is prohibited without an approval of the owner. Keeping of pets in the holiday cottage must be approved by the owner of the premises.
The complaints in regard to the equipment and condition of the holiday destination shall, as soon as the conditions arise, immediately during your stay be reported to the keeper of the holiday destination. The customer should express the request for compensation or reduction in fares firstly to the keeper of the holiday destination in writing. If the issue does not result in mutual satisfactory result, the customer can forward the confronting issue to the Customer Dissatisfactory Board of Finland (Kuluttajavalituslautakunta).
These prerequisites are freely translated to English from original Finnish issue. Despite of this fact, we assure that our best has been done in the translating process. However, we are not qualified in legal terms, hence the wording in the original Finnish issue only will be legally binding. For further information or questions – please contact our representatives.
Welcome to Mountain fell Salla and have an enjoyable vacation!
Sallatunturin Yksityismökit / Salla Holiday Homes
Tel. +358 1683 7766
Nupustia Oy ( Hämeenlinna office & Headquarters )
Kaarlonkatu 6 C